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Customers want things faster and cheaper. Can logistics operations keep up?

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Mobile apps and data collection technology have increased the efficiency of home deliveries, but many companies still suffer from a lack of digitization and inefficient on-site technology systems.

E-commerce, as you’ve probably heard, is surging. Buoyed by the pandemic, the sector has shown little sign of slowing down even as the world has opened back up. In fact, estimates suggest U.S. retail e-commerce sales will top $1 trillion this year, up 9.4% over 2021. The question now for companies is whether their logistics tools can keep pace with a customer base that wants things faster and cheaper.

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